Ten things you can do to make it easier for us to deal with your complaint well

(1) Let us know your current contact details (address, telephone numbers, and email address) so we can contact you if necessary. Tell us if you have any special needs, for example translation, information in large print, access, a signer, etc.

(2) Clearly list the main things you are concerned about

(3) Tell us what you think we've done wrong and how it has affected you

(4) Tell us what you want us to do to put things right, and tell us if there is anything that needs to be done straight away, for example an urgent repair

(5) Tell us when things happened. If you do not have exact dates please give us a rough idea.

(6) Tell us the dates of any letters, emails, meetings or telephone calls relating to your complaint. If you telephoned the One Stop Service let us know the number you called from. You might want to provide copies of correspondence (the One Stop Service can, within reason, arrange to make copies for you) , dated photographs, or other evidence.

(7) Tell us the names of any Council officers, or our contractors/providers, involved in your complaint, if you know them

(8) Tell us any relevant reference numbers (for example the reference number of your planning application or housing benefit claim)

(9) Tell us if you have already had a response to your complaint at stage one, two, or three, and tell us which parts of the response you are unhappy with

(10) If you are complaining on behalf of someone else it will be helpful if you can provide their signed authorisation for you to act on their behalf and for us to provide you with information